Client Service

Core Principles

  • All your written work will be carried out by skilled, experienced and highly qualified professionals (as opposed to some competitors who often use graduate / junior consultants for the bulk of their work)
  • We will provide you with a customer-focused service, provide quick queries to responses and deliver developer-friendly down-to-earth advice
  • We’ll prepare honest, thoroughly researched and comprehensive fee quotes for you provided in good conscience
  • Our services are competitively priced and represent good value
  • When working on your project we will have a proactive approach to liaising with you, your project team members and local authority officers alike

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Customer Testimonials

“I appointed Alex at KRONEN to undertake a parking survey in relation to a conversion of a commercial building into five residential flats. The site did not offer any off street parking spaces. So was always going to be a challenging application.

From the first phone call to KRONEN I found them to be willing to help and offer excellent guidance. I particularly liked the fact that the survey was being carried out by in house staff.

After agreeing for KRONEN to undertake the survey. Alex worked with local planning and highways officers to agree the details of the survey. The survey was completed within the agreed time frames and a very well presented report was produced and submitted to the council. (If only the council was as efficient as KRONEN).

The report presented the facts in a positive manner which I guess is the challenging part of these reports, as the facts are the facts and may not be what the client wants reported.

My application was successful and I would have no hesitation employing KRONEN on my next project."

Paul Atkins, Director of J & P Atkins Development Limited

“We approached Alex following his success in securing a reduced on-site parking provision on an adjacent site. The site presented a mix of constraints including steep access, cramped manoeuvring space and the potential of only providing 60% on-site parking where the Local Authority were keen to secure 100% provision. Alex was thorough in his surveying and reporting which alongside tracking diagrams convinced the Local Authority the scheme was feasible. Great professionalism and drive from the beginning, I wouldn’t hesitate to recommend Alex and I look forward to working with him in the future."

Grant Freeman, Associate at OB Architecture

“Resolution Planning has worked with Kronen on a number of development projects over the last few years and would happily continue recommending its services to clients. Kronen has consistently added value in the production of planning applications through appropriate transport documents which has led to a successful planning permission in every case.”

Indy Shokar, Co-Founder at Resolution Planning Planning Consultants

“Thanks so much for your help with this project Alex. Your incredibly detailed and robust reports have been an important part of our success to date. Great doing business with you Alex.”

Christopher Rowland-Smith, Lumiere Property

“Kronen has supported 3BM Ltd on a number of education projects over the course of the last couple of years. We have been very pleased with the quality of work, detail and level of service that has been provided by Kronen. We would welcome the opportunity to work with Kronen again for future applications based on their technical support and quality of service provided”

Chris Wrench, Project Manager at 3BM Limited

“Just wanted to let you know that the planning application for 59 White Road has been passed by Oxford City Council. It was quite a fight to get there, but thanks to your parking survey I got the result I wanted. I just wanted to express my appreciation for your work in conducting such an extensive survey.”

Hilary Sichel, Private Developer

“Kronen have advised me on planning applications in Richmond Borough over the last few years. The Transport Policy which is implemented by the council seems completely illogical, arbitrary and inflexible to me, but Alex has always been able to suggest different alternatives and to negotiate with council officers to satisfy their requirements.”

Terence Kearney, Architect

“We have worked with Alex on a wide range of projects, helping us to secure several challenging planning permissions on contentious sites. He is not only personable and highly professional but is always happy to go the extra mile when assisting us. He has an extensive knowledge of transport and parking planning policy and forms an important part of our consultant design team. We very much look forward to working together on future projects.”

Paul Griggs, Architect at Patton Architecture + Development

“I contacted Kronen after seeing one of their transport reports online. I spoke with Alex and found him straightforward and easy to work and we began working together from that initial conversation. He was a pleasure to work with, had good ideas, provided a very professional service, and great communication throughout. He continued to follow the process all the way through to a successful planning approval. We would have no hesitation in recommending Kronen to others, and look forward to working together again in the future.”

Didier Ryan, Undercurrent Architects

“I have been working with Alex at Kronen Limited over the last couple of years on a Permitted Development scheme, which later evolved into a larger residential project. He handled all transportation aspects of both applications with the highest degree of professionalism. He was swift to complete the work which was always of a high standard, and straightforward to communicate with. I will certainly use Alex again for my forthcoming projects. Needless to say, both applications were successful.”

Alexis Arconian, Property Developer

“I approached Alex to support me in securing parking permits lost in an earlier planning approval at my Site. Kronen’s parking beat survey was thorough and presented a compelling case in support of my new application. This survey, along with Alex’s direct correspondence with the planning officer proved key to us regaining parking rights for our property and I can’t recommend his services highly enough.”

Guy Chambers, Householder / Private Developer

“I recently engaged Alex and Kronen to produce a Transport Statement for a planning application which was ultimately successful. Alex was very easy to work with, obviously very knowledgeable in his area, and provided an efficient and friendly service. I have already recommended Kronen’s services to colleagues and would be more than happy to work with Alex in the future.”

Paul O’Brien, Ealing Council Property Services Delivery Unit

“Kronen’s Transport Technical Note was used to support an outline planning application for a self-build property in Gloucestershire. The site was outside of the settlement boundary in contrast to Local Plan policy. Alex liaised with the Highways authority to confirm road classifications, Side Roads Orders, the extent of the public highway, and relevant transport policies for new developments. A bespoke document was then prepared to show compliance and sustainability of the proposal at this location, which helped to gain the support of officers prior to committee. We were impressed by Alex’s attention to detail and professional approach, and would be pleased to recommend Kronen to anyone with similar requirements in the future.”

Dale Partridge, Chartered Surveyor / Private Developer

“Working with Alex was very easy, he was extremely helpful and understanding. I am looking forward to working with him again soon.”

Pevin Patel, Householder / Private Developer

We have developed a good relationship with Alex at Kronen through several large scale residential developments in Richmond. I would say Kronen’s flexibility to produce highly professional and thorough reports within tight time scales or at short notice has impressed us the most. They give both a personal service as well as great technical advice.”

William Wimshurst, Wimshurst Pelleriti (Architects)

“Alex and Kronen provided an efficient and helpful service in assisting with our recent planning application. The intended decision was obtained within an agreeable timescale and all issues raised during the process were dealt with swiftly. I will certainly look to work with Kronen on future projects of ours.”

James Long, Project Manager at LXA

“City and County have used Kronen to produce Sustainable Travel Packs for projects in Bristol and Midhurst. We have been consistently impressed by their attention to detail and have found that they are willing to go above and beyond. In particular we have been impressed by how quickly they responded to queries and the quality of advice given. I would happily recommend Kronen and would definitely use them again in the future.”

Samuel Bampton, Planning Consultant at City & Country (Property Developers)

“I have worked with Alex and Kronen over the past two years, most recently on a complicated planning application and appeal in Richmond. Alex is a professional in every sense of the word, responding to queries promptly and offering excellent advice. I was particularly impressed with the quality and detail of his reports – getting to the nub of the issue in a succinct and clear manner. I would happily work with Kronen again, and have no hesitation in recommending their services.”

Deon Lombard, Deon Lombard Architects

“KRONEN has been our ‘go-to’ highways firm for many years, they have consistently demonstrated experience in every technical circumstance that our projects have demanded in London and the South East. A great consultant for any Architect or Developer to partner with."

Jonathan Goater, Goater Jones (Architects)

“Kronen Limited provided technical reports in support of our planning application for a commercial project. The service provided was very professional and reports were delivered timely (Planning permission was granted). Would definitely recommend Kronen Limited.”

Sherif Mekhail

“I want to thank you for your patience and perseverance on what has been a
testing project.  I don’t doubt that your clear and compelling Technical Notes were instrumental in reversing the Council’s opinion of the highways impacts and securing local approval.  You are always prompt to respond and turn around work, which has also been immensely helpful throughout the twists and turns of this project. ”

Lotte Hirst, Planning Director, Jaspar Group of Companies

“That’s great and the quick service is much appreciated. Hopefully I can use your expertise again in the future. ”

Richard Davey, Richard Davey Designs

“I found Alex at Kronen Limited after searching for a Parking Consultant in the South East who could provide a cost effective solution for a planning appeal in Buckinghamshire (this has since been followed by other sites). Although I was experienced with planning applications to the local council, their parking standards had changed and were being used to refuse otherwise acceptable applications. Alex efficiently and successfully dealt with the council requirements and delivered a high quality report for submission.”

Andrew McMullan, Private Developer

“Alex was a great pleasure to work with and he was clear to us on how we were to overcome our reasons for refusal on the grounds of Highways. I would recommend Alex on the basis of his clear lines of communication and promptness to respond to queries and to liaise with the council highways department. I will continue to use Alex on other projects without hesitation.“

Vishal Luthra, United Estates

“Thank you so much for your assistance in this matter, your services were truly worth there weight in gold, you did a marvelous job and acted so professionally I would definitely recommend your company, I look forward to using your services in the future.”

Stephen Spence, Acquisitions Director of Here Property Development (London) Limited

“As part of a planning application, I was required to submit a parking survey. Despite not completely understanding what was required, Alex @ Kronen impressed me immediately with his prompt communication, detailed proposal and willingness to turn around the survey quickly. The final report was very thorough and professional and was instrumental in getting planning approval for the project. Alex’s follow up advice was also extremely valuable and I won’t hesitate in using them for any future projects.”

Brent Lawson, Private Developer

“We finally got our application approved last week! Many thanks indeed for all of your assistance. We were very impressed with your advice and the way in which you carried out the transport survey.”

Owen Mulholland, Private Developer

“Alex from Kronen has become our trusted and go to consultant for transport surveys and statements. Securing planning approval for 2 new flats in area with high parking demand and restrictions while several surrounding applications were refused is testament to the thorough and detailed reports Alex does. Kronen are competitively priced and produce comprehensive reports helping to secure approval.”

Athena Young, John Rich Architects

“I have now engaged Kronen’s services to carry out a number of parking surveys in Haringey and have had our surveys managed by Alex. Alex has always been pro-active, professional and responsive and has always provided comprehensive reports promptly and without error. This has allowed our planning team to progress application’s without delay and with a report from a quality provider which carried very well with planning officers. I would happily recommend Kronen.”

David Heneghan, Director of Brownlow Enterprises Limited

“We used Alex at Kronen for a recent planning application, and required his support to prove how the loss of commercial parking spaces would not affect parking stresses in the local area. Alex understood exactly what we were trying to do, and provided a very professional service throughout the entire process. Alex was thorough, efficient, and professional in every way. We are very happy to recommend.”

Cos Papanastasiou, Director of Element Properties

“Kronen Ltd and Alex Osborn have provided our clients, detailed transport assessments and highways arguments that have led to negative Highway Objections being reconsidered by Council Highways and Planning Officers and helping our clients to secure planning permission for a number of sites ranging from a Children’s Day Nursery to a block of new flats. We continue to recommend our clients use Alex for his clear guidance, professionalism and timely delivery of work for either new planning applications or appeals.”

Rajan Patel, Director of DB Planners Limited

“Alex was a pleasure to work with, providing a very professional service, and great communication throughout. He helped us achieve planning on a tricky site, where a substantial loss of parking had to be justified. We would have no hesitation in recommending Kronen to others, and look forward to working with Alex again in the future.”

Donna Walker, ADD UK (Architects and Developers)

“The vagaries of transport policy can be very frustrating for developers but I have now used Kronen for two projects in different boroughs with very different policies and reached a successful outcome on both occasions. Alex Osborn and his staff produced highly detailed, solid and coherent bespoke reports for me. There is no question that my recent successful outcomes are a direct result of Kronen’s reports.”

Andy Everett, Everett Property Consultants

“Working with Alex and Kronen was quick and straightforward. We achieved the required planning outcome without delay and I will certainly use Kronen again and recommend their services to others with similar requirements.”

Peter Gbedemah, Director of Bluefield Properties Limited

“We used Alex at Kronen for a recent planning application, and he provided a very professional service.  The reports provided all the detail needed and the company was very quick to respond to any queries raised during the process.   They were thorough, efficient, and professional in every way.  We are very happy to recommend them.”

Orla Dunn, J P Dunn Construction Limited

“I have used Alex and Kronen for Transport Statements and Travel Plans for a variety of residential and commercial planning applications in recent years. I have always received very good advice and services, meeting sometimes tight deadlines and responding to any queries in a timely manner. I consider the that services provided are competitively priced and good value and would happily recommend Kronen to clients and design teams.”

James Lloyd, Planning Director at Create Design + Architecture